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NGCX Asia Virtual Summit 2021
June 2, 2021 - June 3, 2021
Customer Experience (CX) has taken a new form as interactions between businesses and customers shifted and adapted since COVID-19 began. By noticing last year’s momentum and focusing on NEW tools and strategies, companies are readying themselves to rethink how they can provide customers an enjoyable, seamless brand experience. Are you looking to get a formula that works, one that goes a long way in creating brand affinity, loyalty, and a competitive edge that delivers results? For the first time, the global leading Next Generation Customer Experience Summit (NGCX) is set to open in Asia on 2-3 June 2021, online. This Summit is specially designed to help businesses achieve CX excellence and drive profitability by learning from Asia’s biggest and most innovative companies. Sign up for FREE for 30+ sessions over 2 days with leading CX experts delivering case-studies, hosting think-tanks, workshops, roundtables and discussions to help you meet every challenge and opportunity you face. Plus our new and improved online platform, Pathable, gives you an unrivalled opportunity to find relevant people in your industry, start one-on-one conversations or group discussions. Online networking has never been this good. We’re confident you’ll be impressed! Key Discussion Topics Include: • How to respond to the ever-evolving demands of customers • How can you build back better around a revitalised customer experience? • How to align your brand with purpose, inside and out • How can you build your communications around “who you are” internally to attract your ideal clients? • Channel-less CX Mastery + AI and Automation • Building Your Ideal CX Tech Stack + User Experience Mastery • Personalisation at Scale Debate (In-Depth & interactive), Design Thinking Workshop + Strategic Digital Transformation • Customer Advocacy as the best form of Loyalty: The game changer for brands • Creating a profitable business vs. increasing market share – How can you achieve both sustainably? • How to increase upselling and cross-selling success rates • How to Drive More Revenue with NPS, CSAT, and CES and quantify your feedback data • Next Level Personalization + Perfecting Contact Centres • Artificial Intelligence THE Critical Enabler + Mobile and 5G • Driving Customer Journey Orchestration and Visualisation + Digital Transformation for Pros