Shaping the Future of E-Commerce

Since Covid-19, we have witnessed one of the biggest behavioural shifts in the adoption and acceleration of digital online shopping behaviours due to retail stores being forced to close during lockdowns in cities around the world. The shift to online consumption looks to be a permanent behaviour change across different demographics, according to Global Web Index.

Join us for an in-depth discussion on the latest trends that will be key to your e-commerce business in 2021 – from adapting to a new set of customer expectations to opportunities created by new technologies, these key insights identify major trends across customer experience, logistics, and selling and channel strategies.

• Biggest takeaways from the disruption to e-commerce industry caused by Covid-19
• Co-creating a seamless consumer journey from Platform, Payment, Process, Product to Promotion
• Riding the wave of key emerging e-commerce trends to future-proof your business/brand
• Identifying areas for sustainability leading to cost savings